The Australian Consumer Law offers protection to consumers by granting specific guaranteed rights when purchasing goods and services. For instance, the Law ensures that goods must be free from defects and must perform as intended. Similarly, services must be executed with due care and skill. These rights are known as ‘Consumer Guarantees’ and they automatically apply whenever goods or services are provided to a consumer.
These Consumer Guarantees are non-excludable under the Law. You have the right to a replacement or refund in cases of major failure and compensation for any other reasonably foreseeable loss or damage. Additionally, you are entitled to have goods repaired or replaced if they are not of “acceptable quality” and the issue does not constitute a major failure.
While Consumer Guarantees do not have a specific time limit, they generally last for a duration that is reasonable to expect, considering factors such as the product's cost and quality or any representations made.
Many manufacturers have specialized support centres to address issues related to their products and may offer in-home support and advanced troubleshooting. Often, manufacturers can provide quicker assessments and solutions for product issues, even if the warranty has expired.
All warranties are provided by the manufacturer and not glamaCo. These warranties, including their periods, are determined by the manufacturer and can vary for each item. glamaCo has no control over these warranty and repair periods. However, glamaCo will do its best to ensure the process is handled quickly and will keep you updated throughout. If the faulty item cannot be repaired, a replacement or refund will be offered.
glamaCo is not responsible when faulty items are sent directly to the manufacturer by you for repair or replacement. If your order contains any item(s) with a warranty, please complete the warranty registration information within the packaging within 7 days of receiving your order to ensure the warranty is valid.
Important Note: For faulty items from online purchases within 60 days of receipt, please initiate the process via our returns portal as outlined in our Returns, Refunds, and Warranties article, selecting "Faulty item" under "Has a Problem." For faults after 60 days (especially electrical items) or for in-store purchases, contact us directly with proof of purchase, and we'll assist in processing the claim with the manufacturer.
Manufacturer contact details
Company |
Brand |
Contact number |
Website/email |
AAB Fashion |
Andis |
03 9575 0600 |
|
Azure Tan |
Azure Tan |
1300 234 299 |
|
Bondi Boost |
Bondi Boost |
||
Caron Laboratories |
Caron, Waxaway |
03 5227 4999 |
|
Chemcorp |
Cricket, Spascriptions |
02 9526 0777 |
Not available |
Dateline Imports |
Babyliss, Babyliss Pro, BeautyPro, IQ Perfetto/Gama Professional, Parlux, Silver Bullet |
02 9666 3611 |
Not available |
Davka Beauty |
Drybar, Revlon |
1300 883 973 |
|
Fascinelle Australia |
Gamma Plus |
03 9898 0018 |
|
Haircare Group |
Fusion |
1300 437 436 |
Not available |
Hawley International |
Hawley |
02 8667 1700 |
|
Jadore Hair Suppliers |
Jadore |
||
Jemella Australia |
ghd |
1300 443 424 |
|
Lycon Cosmetics |
Lycon |
07 3004 6200 |
|
M & U Imports |
Barbasol, Hi Lift, Panasonic, Speedy |
03 9555 1533 |
|
Mermade Hair |
Mermade Hair |
08 6118 8408 |
|
Mine Tan |
Mine Tan Spray Tan Machine |
1300 819 331 |
Not available |
Mitty |
Mitty |
0433 230 199 |
|
Naked Tan |
Naked Tan (Spray Tan Machine) |
1300 365 683 |
|
Rogue Beauty |
Hot Tools |
1300 725 122 |
|
Three Six Five |
Paul Mitchell |
1300 365 350 |
|
True.Me |
True.Me |
Not available |
|
Wahl Australia |
Wahl |
07 3272 4369 |
Please note, the above phone numbers are not affiliated with glamaCo in any way.
Please refer to here for how to contact glamaCo.
Refer to the below notice for further information on the refund and return policy enforced by glamaCo in accordance with The Queensland Government Office of Fair Trading and Australia Consumer Law.
